Privacy Policy

Last updated: August 2026

At A Space To Talk, your privacy is important. This Privacy Policy explains how I collect, use, store and protect your personal information when you visit my website or contact me about counselling services.

Who I am

A Space To Talk is a private counselling practice operated in the United Kingdom.

Contact details

A Space To Talk
The Barn
Enborne Road
Enborne
Newbury
RG20 0HD

Email: roxana@aspacetotalk.co.uk

ICO Registration Number: ZC210859

I am registered with the British Association for Counselling and Psychotherapy (BACP) and work in accordance with its Ethical Framework.

Information I collect

When you contact me through my website, by email or by telephone, I may collect:

  • Your name

  • Email address

  • Telephone number

  • Any information you choose to include in your enquiry

If you become a client, additional information will be collected and explained separately in my counselling agreement and client privacy notice.

How I use your information

I use your information to:

  • Respond to your enquiry.

  • Arrange appointments.

  • Communicate with you regarding counselling services.

  • Meet legal and professional obligations.

  • Improve the functionality and performance of my website.

I will only collect information that is necessary for these purposes.

Legal basis for processing

Under UK GDPR, I process your personal information on the following lawful bases:

  • Legitimate interests, to respond to enquiries and provide counselling services.

  • Contract, where processing is necessary to provide agreed counselling services.

  • Legal obligation, where I must comply with legal or regulatory requirements.

  • Consent, where you have given permission (for example, for optional website cookies).

How your information is stored

I take reasonable steps to keep your personal information secure and confidential. Information is stored securely and access is limited to those who need it.

I retain information only for as long as necessary to fulfil the purposes for which it was collected or to meet legal, insurance and professional requirements.

Sharing your information

Your information will not be sold or shared for marketing purposes.

Information will only be shared where:

  • you have given your consent;

  • I am legally required to do so;

  • there is a serious concern about your safety or the safety of another person; or

  • disclosure is required under professional or safeguarding obligations.

Your rights

Under UK data protection law, you have the right to:

  • access your personal information;

  • request correction of inaccurate information;

  • request deletion of information where appropriate;

  • restrict or object to certain processing;

  • request data portability where applicable; and

  • withdraw consent where processing is based on consent.

To exercise these rights, please contact me using the details above.

Complaints

If you have concerns about how your information has been handled, please contact me first so I can try to resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO).

Website security

While every reasonable effort is made to keep this website secure, no method of transmitting information over the internet is completely secure. Please avoid sending highly sensitive or confidential personal information through the website contact form.

Third-party services

This website is hosted by Squarespace and may use trusted third-party providers to support website functionality and analytics. These providers process information in accordance with their own privacy policies.

Changes to this policy

This Privacy Policy may be updated from time to time. The latest version will always be published on this website.